Shipping policy

Last Updated: April 20, 2026

Thank you for choosing Defacted. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Destinations

We currently ship to addresses within the United States, and we also support shipping to selected international destinations.

Shipping availability may vary depending on location.

2. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday)
  • Orders placed on weekends or public holidays will be processed on the next business day

Please note that processing times may be extended during peak seasons or promotional periods.

3. Shipping Methods & Delivery Time

United States:

  • Standard Shipping: 6–9 business days
  • Shipping Fee: Free

International Orders:

  • Standard Shipping: 7–12 business days
  • Shipping Fee: Free (where applicable)

Important: Delivery times are estimates and begin after the order has been shipped, not when the order is placed.

4. Shipping Carriers

We work with reliable shipping carriers such as USPS, UPS, FedEx, and other logistics partners depending on your location and availability.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with:

  • Tracking number
  • Carrier information
  • Tracking link

Please allow 24–48 hours for tracking updates to become available.

6. Customs, Duties, and Taxes

For international orders:

  • Import duties, taxes, and customs fees may apply
  • These charges are the responsibility of the customer

We recommend contacting your local customs office for more information before placing an order.

7. Delivery Issues & Damaged Items

If your order is delayed or arrives damaged:

  • Inspect the package upon delivery
  • Take photos if the item is damaged
  • Contact us within 48 hours of delivery

Email: hello@defacted.com

8. Delays & Force Majeure

Delivery times may be affected by factors beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes

We appreciate your understanding in such situations.

9. Contact Information

For any shipping-related questions, please contact us:

Business Name: Defacted
Address: 520 Hilly Ct, McDonough, GA 30253, United States
Email: hello@defacted.com
Phone: +1 682-235-1698

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time, ET)